FAQ

How can I make a booking?

Before making a booking, you are highly advised to acknowledge our company’s policy. You can make the booking both online and in written form, either by Fax or via e-mail. Reservation should be submitted 48 (forty-eight) hours before your arrival. For the last minute bookings, you will receive confirmation upon our agreement due to our schedule and service availability.

 

What happens if I fail to place an online booking?

You are respectively advised to email us your reservation inquiry for our consideration. Within short time, the operator will assist you to place the booking with the necessary information. Afterwards, you will receive your booking confirmation voucher.

 

Do infants count?

Infants from (0 -2) and children (3-11) of age count in all vehicles, as they occupy place in the car. They need a special child seat / booster.

 

Do you provide child seats if needed?

Any required car can be accommodated with a child seat/a booster upon request.

 

What kind of vehicles do you provide?

You can be acquainted with our vehicles by visiting “Fleet” section of our web page.

 

Do you provide shared transfers?

Our company does not provide shared transportation. Only private transfers are at disposal.

 

What are the payment types?

Payments can be made by Credit Card / PayPal, Bank Transfer (at least 14 days before your arrival) or by cash to the drivers. The payment is nonrefundable if changes are made after 48 hours before your arrival.

 

Do you provide “Meet” & “Greet “service?

We provide you with “Meet” & “Greet” service upon your arrival. 

 

How should I find the driver?

Our drivers are waiting at the arrival hall inside the airport, holding the sign with the leading passenger’s name.

 

What should I do if I fail to find the driver?

In case if you fail to find the driver, you should contact us via our emergency number +41 7979 8 7777, available around the clock.

 

What do I need to know before canceling my booking?

Booking cancellation due to some circumstances beyond your control must be submitted 48 (forty-eight) hours or more prior to the commencement of the trip. The whole amount, already paid to the company, shall be reimbursed. No refund is applicable if the booking cancellation is notified later than 48 (forty-eight) hours, or on the last minute.

 

What if I want to change the details in my booking?

You can change the details upon 48 hours in advance notification. The last minute changes are subject to agreement.

 

Do you provide handicapped service?

Yes, our company assures and utilizes vehicles for the passengers with special needs.


When can I make the booking?

You can make the reservation 48 hours prior to your arrival date. Bookings placed on the last minute are subject to agreement.

 

How should I notify the different pickup/drop off place?

You should clearly outline the different pickup/drop off place in the field of “special requests” in your booking inquiry.

 

Different members of the same group arrive at different times. How should I submit the booking?

If your group is divided in two (or more) parts, and some of the members are arriving at different times, but you desire to have the same transfer for the whole group, you are advised to make the booking pickup time according to the last arrival flight.

 

Do your provided prices include all taxes?

Our quotation includes all charges such as VAT, luggage, child seat and waiting time in case of late arrival (up to 1 hour waiting time is free of charge).

 

Do you provide a car at disposal with/without driver?

Our fleet is at disposal only with the accompaniment of experienced and well-mannered drivers.

 

What is your smoking/drinking policy?

Smoking and consumption of alcohol and spirits are strictly prohibited in the company’s vehicles.

 

How much luggage is allowed for a passenger?

Once you place a booking, you are advised to declare your excess baggage. Two items: medium and small sized ones, as well as a ski and a snowboard bag are applicable for one passenger. Any extra excess luggage must be submitted and notified in advance, in order to utilize the right vehicle.

 

Waiting time

All possible delays and changes related to the arrival/departure time must be notified in advance. There would be no any extra charge for 1 hour waiting time. For all other cases of delays notified later than it is required, extra charges are applicable. For more information visit Terms & Conditions, section Contact procedure / Waiting Time / No-show transfers.

 

Do you provide an invoice for the required transfer?

We always provide the customers with the necessary invoice submitted with transfer and price details.


Do you make transfers to car free resorts?

We organize transfers to car free resorts upon in advance request. 

 

Will you make refund if I miss the transfer?

If the customer is not provided with initially confirmed service and misses the transfer because of the inaccurate approach of the company, a full refund is applicable. For more information, visit Terms & Condition, section "Cancellations".

 

Do you make up a tour itinerary?

A tour itinerary can be outlined due to the customer’s basic inquiry with the primary details such as destinations, the dates, and preferred car model as well as car disposal hours.

 

Sign up for our Newsletter